Our goal is to guide our clients through all possible difficulties and ensure secure and comfortable gambling for them. This blog is designed to introduce JeetCity Customer Service to new and experienced players who have preferred our casino to all the others.

About Jeet City Casino

JeetCity is a legal online gambling platform within the Dama N.V. network. It has been working under a Curacao license and offering over 10,000 games from trusted developers. The portal supports a diverse banking system with a variety of convenient payment solutions for Aussie players. They can gamble with fiat money and crypto coins.

The site has a powerful mobile app version, which requires no downloads and is compatible with most devices. Regardless of your way to play at JeetCity, you can expect juicy bonuses, hot tourneys, and in-house jackpots from our team.

However, our most important feature is that we offer responsive support. Our competent managers work around the clock and are always willing to solve an issue or answer a question.

Contact Information

User-friendly Customer Service is needed not only if you have encountered a problem. You might need to contact our managers to verify your account, request a personalized promo, etc. So, let’s observe the contact means to get in touch with our team:

• Online Chat.
• Email: [email protected].
• Online submission form.

All these means are equally easy to use. However, they work a bit differently. Their special possibilities are explained below.

Email Support

Writing an email is an easy way to contact JeetCity Support. This method is recommended if you need a detailed response in the form of a letter. This is ideal when you want to get more info about our affiliate program, VIP Club statuses, bonus conditions, etc.

Pay attention that the response time here depends on the complexity of your request. Still, we tend to process our customers’ emails as fast as possible. In most cases, we answer emails within 2-3 hours.

How to Use Online Chat?

Do you need urgent help? Is a quick answer necessary? Opt for Online Chat! This is the quickest means of communication on the platform, and it works 24 hours a day, 365 days a year. To get in touch with our specialist via Online Chat, take these actions:

1. Open the JeetCity Casino website on any suitable device.
2. Click the green roundish icon in the lower-right corner.
3. In the chat window, indicate your Username and Email.
4. You can leave your contact number as well (optional.)
5. In the message field, type in your question or request.
6. Press ‘Start’ to send your message to our managers.

One of our specialists is sure to respond within seconds. You can communicate with us via Online Chat at whatever time of day and night.

How to Submit a Ticket to the Support Team?

Another way to send a message to JeetCity Customer Service is via the Support Form. It’ll appear on your screen if you click on the ‘Support’ button in the main menu on the left or in the bottom dashboard of our website. This method works like this:

1. You indicate your email.
2. You write a message.
3. You tap ‘Submit’ to send the message to the Support team.

This form is also used for complaints. Our managers tend to respond to submission tickets within 15 minutes. However, the reply may take a longer time, depending on the essence of your request.

JeetCity FAQs

A good way to start with JeetCity Casino is to explore its FAQ section. It is available at the bottom part of the website. FAQs give quick but informative answers to all questions beginners may have. The section contains the following menus:

• Registration and Account.
• Deposits and Withdrawals.
• Bonuses.
• Safety and Responsible Gaming.

Here, you can find basic information about these activities. This will protect you against unnecessary mistakes. For example, you can learn what is the smallest sum in AUD you can top up, how you can request a welcome bonus, or what Responsible Gaming options will be at your disposal.

Self-Help Section

The dark dashboard at the bottom of our website contains all the necessary information about our rules. Thus, we recommend exploring such menus as ‘Terms and Conditions,’ ‘Bonus Terms and Conditions,’ ‘Privacy Policy,’ and ‘Payments’ before you sign up with the online casino.

Here, you’ll find loads of useful info about our in-house events as well. If you wish to know the details about the conditions and available prizes in our slot races and jackpot drops, click the ‘Tournaments’ and ‘Lotteries’ menus.

Our platform offers a unique VIP Club program with special rewards and personal cashback. More information about how it all works and how you can join can be found in the ‘Loyalty’ section.

Useful Guides

JeetCity is a crypto-friendly casino that accepts 10 major crypto coins. Crypto payments on our portal have several benefits, including better payout limits and faster transactions. Want to know how you can start crypto gambling on our portal? Explore the ‘How to Crypto’ section, and we’ll guide you through the entire process.You might also find our affiliate program interesting. Its details are in the ‘Affiliate’ menu. Finally, if you are a Blackjack fan, make sure to study the ‘Side Bets’ section on the JeetCity website. There, you’ll find a comprehensive guide on extra betting options in Blackjack games.